How to turn people off: sue your critics

on Nov 07 in business, quote of the day, social media posted by

Quote of the Day, Nov 7, 2008

“It really amazes me when we see companies go out of their way to sue critics or those who post negative reviews of their products or practices. If those companies put the same amount of effort into actually treating their customers right and taking the criticism as feedback, they’d probably be doing a lot better. Instead, companies that treat customers badly usually discover that suing critics only helps turn more people off to the company. … Maybe, one day, companies will realize that dealing with your problems is better than suing those who point them out.”

— Michael Masnick

Auto Forum Moderator Sued For Highlighting Problems With Aftermarket Maker

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