More blue than host – Bluehost’s systemwide downtime due to power outage

on May 25 in technology, Twitter posted by

Website host company Bluehost was down today for about an hour between 4:15 pm and 5:15 pm Eastern.

Apparently the hosting giant was been taken out by a power outage in Provo, Utah, where it’s based.

According to the Twitterverse almost 6 million sites were down. (But the company hosts only about a million sites, according to this blog post.) Luckily only one of them is mine. But other users have lost several sites apparently.

I called tech support but just got a busy signal so I had no luck there when I needed information. As for email, my site’s email doesn’t work either. Bluehost’s Twitter account seems DOA, so it’s a shame they didn’t see that as a way to connect with disgruntled customers. Evidently they don’t “get” Twitter if their first tweet on February 24 was “ is embracing twitter, more exciting news to come, stay tuned….” and promptly ended with that.

It’s definitely a budget hosting company ($6.95 a month buys you their basic package), but I wonder why, being responsible for at least million websites, Bluehost hasn’t invested in emergency power back up. Seems a bit of a no-brainer, but maybe there’s something I’m missed… (aside from my website that is).

2 Comments Leave a comment

  1. I would switch to thinkhost if I were you, they are powered by wind and sun so they don’t have power outages, also I like their customer service better than bluehost
    use this coupon to get $30 off!
    coupon: oak_betterhosting123

    Comment by Josh — May 25, 2010 @ 9:24 pm

  2. Thanks Josh. I had no idea there was a web hosting company that used just alternative power sources. BTW this website is run by Squarespace. I’ve never had any significant problem with downtime with them. (Or any significant problem for that matter…)

    Comment by Roger — May 25, 2010 @ 9:31 pm

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